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Frequently Asked Questions
| The apartment will be painted; routine maintenance will be completed and then professionally cleaned prior to move-in. |
| Yes, we do! We have on-site maintenance available to handle routine repairs and address any urgent maintenance issues promptly. |
| You can submit a maintenance request through our Resident Experience app, call the office, or visit us during business hours! For urgent issues, we also have emergency maintenance available after hours to ensure your comfort and peace of mind. |
| Maintenance requests are responded to in the order we receive them unless there is an emergency. We aim to have service requests closed within 72 hours or less. |
| No, you do not! You can allow us permission to enter should you not be home. |
| During business hours, you can stop by the office and a member of the team will be able to assist you. We do require photo ID for lockouts. If you are locked out after hours, you will need to contact a locksmith. |
| Any major additions or modifications must be requested in writing and approved by management. Regular decorating such as picture frames and artwork are acceptable. |
| The pool is open daily from 10AM-8:30PM. |
| Yes, we have open parking lots. Residents are allowed one car per leaseholder. |
| Yes, we accept up to two pets per apartment home! |
| We require all pets to be registered through PetScreening. Based on your PetScreening profile, pet fees start at $350 per pet and $25 in monthly pet rent. |
| We currently adhere to the Greystar breed restrictions list. Please contact the office for more details. |
| We provide a Refrigerator, Dishwasher, Microwave, Stove, Washer and Dryer. |
| We do not offer furnished apartment homes at this time. |
| We offer 6-12 month leases. |
| Yes, please contact the office for more details. |
| We will hold a package for up to 48 hours. |
| The fitness center is open 24 hours. |
| This varies depending on background and screening processing times. We aim to approve applications within 3-5 days when possible. |
| You can pay on the online Resident Experience app or we accept Cashier’s Checks in the leasing office. |
| Yes, renter's insurance is required. |
| No utilities are included in the rent. |
| You can call Dominion Energy to set up Electricity. |
| Our apartment homes are set up for AT&T Fiber. You can call AT&T and set up your desired monthly plan. You also have the option to go through any other internet provider of your choice. |
| Subleasing is prohibited. |
| We are a 25-minute walk to the nearest public transportation stop. |
| Charleston County School District |
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Our team is always ready to answer your questions.